In June I booked my Thanksgiving flight to Arizona with Delta, and through their website my hotel and car also. Delta confirmed the bookings and immediately billed me for the hotel. Then, last month in Arizona, after one night at that hotel I witness drug dealers in the parking lot --- and they witnessed me. As a result the local police recommended I change hotels. The LaQuinta Inn in Mesa said they would issue credit for the 6 nights I had paid for but not used --- to Expedia, who they said had paid them for the stay (which was news to me). The hotel gave me an 800- number to call for my credit from Expedia, and after I returned home I did call. After about an hour and a few different operators, finally an operator said my credit would be forthcoming after she confirmed one final thing with the hotel manager. I thanked her.
I heard nothing further from Expedia, and I received no credit. Four additional hours of calls, numerous operators, and two dropped calls later, it seems no credit will be forthcoming from them --- I am out over $500. Delta whom I booked with and who billed my credit card said no, it was really a “third party” who charged me --- despite all my confirmations and Visa billings directly from Delta. LaQuinta said they were paid by Expedia and credited them back, but because Expedia paid the bill I cannot get a copy of the receipt, even for the night I stayed there! My platinum Visa card, my LaQuinta Elite card, and my 30 years relationship with my credit union meant nothing: “It’s not our problem. Sorry.” So a company I have nothing in writing saying I ever dealt with, is painted as the villain.